Rights of Medical Care

  1. Receive comprehensive care given without discrimination by competent personnel that reflects consideration of your personal values, beliefs with effective use of time and as per M.O.H laws and regulations.
  2. Expect emergency procedures to be carried out immediately.
  3. Have appropriate assessment and management of pain.
  4. Participate in decisions involving your health care.
  5. Be provided with information upon discharge about your continuing health care requirements and the means for meeting them.
  6. Refuse/ discontinue the treatment to the extent permitted by law, and to be informed of the potential consequences of this action. You will be asked to sign a form stating /confirming the above.
  7. Sign the necessary informed consent prior to the start of any surgery, endoscopy, anesthetic, blood transfusion and its components or any other procedures that require consent.
  8. Receive full and Clear Information about the case and health Status in an understandable Language.
  9. Receive adequate nutrition that is appropriate for the patient’s medical care.
  10. Be respected to have the prerogative to determine what information regarding your care would be provided to family and others, and under what circumstances.

Rights of information

  • Receive a copy of “Patient and Family Bill of Rights and Responsibilities” at the earliest possible moment from Admission Office, and have it explained to you by the Patient Service Manager .
  • To know the Mission/ and Vision of the Hospital.
  • To know the Identity and qualification of your caregiver(s).
  • To Receive a copy of “Patient and Family Bill of Rights and Responsibilities” upon Admission.
  • To receive complete and current information from your treating doctor “once final diagnosis is reached” regarding the diagnosis, treatment And potential benefit and consequences of the proposed treatment, likelihood of successful treatment and possible problems related to treatment, In language That you can understand (interpreter is available if needed).
  • When it is not medically advisable, the information pertaining to your condition shall be given on your behalf to your designated / legal representative.
  • To know all about the treatment cost regardless of who will pay for it.
  • To know all about health insurance coverage limits.
  • Complain about your care to the Patient Relation Responsible , However, the designated staff will update you about the complaint as soon as possible.
  • To know the available source of care for your condition and other alternative treatment inside or outside the hospital.
  • Donate organs and tissues “although we do not provide this service”. You can call the Saudi Center for Organs Transplantation, toll free Number 800-124-5500 and you will receive the full information that supports your choice.
  • To make patient and family bill of rights and responsibilities publicly available by ensuring posters, pamphlets or advertising banners about the bill in the reception and waiting area of the hospital.
  • Know the patient relation office number.

Rights of confidentiality and privacy

  1. Protect your privacy while receiving services unless a medically urgent situation arose.
  2. Discuss the treatment with your legal guardian confidentially.
  3. Refuse to see anyone not concerned with providing the health service, including visitors.
  4. Request room transfer if another patient in the room unreasonably disturbs you, provided a suitable room is available.
  5. Have all information records pertaining to your medical care treated as confidential except as otherwise governed by the law, or third-party contractual agreement.
  6. Have your medical record confidential, protected from loss or misuse and read only by individual(s) authorized by law or regulation.
  7. Ask for appropriate outfits and necessary personal kit
  8. Ask for separated male and female waiting areas.
  9. To request for transfer to a private examination room if the room was not suitable for examination.

Safety and Security Rights

  1. Be provided with safe care within the environment established in the hospital.
  2. Be provided with safe care while transferring to other facility.
  3. Be provided with a safety mechanism for protection of your valuables from loss or theft when needed.
  4. Be provided with special mechanism to protect children, people with special needs and old people from all forms of abuse or harm.
  5. Be informed about no smoking policy in all health establishment facilities, and have designated specific smoking areas away from the places of health services.
  6. Be protected from physical, verbal, or psychological assault.

Respect and Appreciation

  1. Be treated with courtesy and respect, with appreciation of individual dignity, no matter of the time or condition.
  2. Be respected by being called with your official name.
  3. Be respected for cultural, psychosocial, spiritual and personal values, beliefs and preferences.

Participation in the Healthcare Plan

  1. Be introduced to the services provided by the health facility, the proposed healthcare plan in addition to the potentials and capability of the health facility.
  2. Be provided with complete and updated infromation about the diagnosis and treatment in an understandable language.
  3. Be introduced to the identity and professional status of the health care providers responsible of your treatment, and be informed in case there are licensed trainees in the medical team.
  4. Be informed about the potential complications, risks, benefits and alternatives to the proposed procedures.
  5. Be informed of the kind interventions, medications and the radiology used in the treatment; their efficiency and safety.
  6. Be apprised with the reasons of transferring to another department in the health facility or to another health facility with necessary instructions.
  7. Be able to have the possibility of obtaining a second opinion in coordination with the Patient Relations Directorate in the health facility.

Right to Refuse Treatment

  1. To Refuse the Medical Treatment totally or partially, taking in consideration the Laws and Regulations controlling such decisions.
  2. Be informed of refusing the treatment or a part of it; taking into account the adopted laws and regulation. That is in addition to the expected consequences, where you must sign a declaration that confirms your decision.
  3. Have no procedures or decisions that is not related to the health condition, taken against you as a result of refusing the treatment. The health facility will continue provide appropriate health care to you according to standard medical criteria.
  4. Have no procedure or decisions taken against you as a result of refusing the treatment in case you want to get the same illness or another illness treated.
  5. Be informed of other alternative treatments in case you wish to refuse the treatment.

Complaints and Suggestions

  1. Complain about your care to the Patient Relation Manager (Extension 1250), or to the Performance Monitoring Office (Extension 2800) or via suggestion boxes. Our patient relation manager or social worker will respond to you as soon as possible.
  2. File a verbal or written complaint/ suggestion, whether signed or not, to Patient Relations Directorate without affecting the provided service quality.
  3. File a complaint to different levels of the health facility.
  4. Have the complaint processed and investigated as soon as possible.
  5. Be informed of the procedures and mechanisms adopted by the health facility to deal with complaints and suggestions in addition to the expected response time.
  6. Be informed of any available information related to the complaint or suggestion.

Child Patients' Rights

  1. Be examined by the specialized medical team.
  2. Be provided with specialized equipment and tools for children.
  3. Be protected from all kinds of harm.
  4. Be provided with a proper Care Environment during your care plan.
  5. Be assigned with a companion in inpatient cases except in the ICU or the nursery according to the adopted procedures and regulations.

Elderly Patients' Rights

  1. Be met with the special needs in the health facility.
  2. Be provided with proper nourishing meals for inpatients.
  3. Be provided with needed health and treatment services.
  4. Be facilitated in making appointment and having their medical reports in health facilities.

Special Needs' Patients' Rights

  1. Be respected for dignity independence, in addition to personal decisions.
  2. Be provided with the health facility specialized equipment and tools.
  3. Be assisted while moving around in the health facility.
  4. Be protected from all kinds of harm.
  5. Be provided with suitable aisles and bathrooms.
  6. Be provided with Allocated parking spaces.

Companions' Rights

  1. Be provided with adequate nutrition.
  2. Be provided with mattresses or chairs that are used according to the adopted regulations in the health facility.
  3. Have a Companions’ Card.

Visitors' rights

  1. Be informed about the suitable visiting hours.
  2. Have the visiting hours, Minimum Age allowed to visit, as per MOH laws and regulations clarified.
  3. Receive a Visiting Card.

Patients and Family Responsibilities

  1. You have responsibility to deal with hospital staff and other patients in a decent manner and respect their privacy.
  2. You are responsible to follow and respect the hospital rules and regulations with regard to:
    1. a). Visiting Hours.
    2. b) Not bringing food from outside
    3. c) Following safety and security instructions including – No Smoking, avoid using Mobile Phone and taking photographs inside the hospital/ Clinic without authorization.
    4. d) Respect for hospital property.
  1. You are responsible to follow general rules in addition to respecting others’ cultural, spiritual, and personal values and beliefs.
  2. You are responsible to respect the privacy of others.
  3. You are responsible to observe safety and security regulations in the health facility.
  4. You are responsible to provide accurate and complete information about present and past illness history and any change in your health.
  5. You are responsible for understanding your health problem before giving any consent for treatment.
  6. You are responsible to adopt No Smoking Policy in the health facility except in specialized places for smoking.
  7. You are responsible to follow the instructions and medical order of your treating team and to tell them if you are unable to follow or not willing to follow the treatment plan.
  8. You are responsible for the consequences of refusing the treatment
  9. You are responsible for keeping your appointment. If you cannot keep the appointment, it is your responsibility to notify the appointment office/ call center as early as possible.
  10. You assume the financial responsibility of either paying for all services rendered through third party payers (your Insurance Company) or being personally liable.
  11. You are required to respect the priority of Emergency cases whose care precede all else.
  12. You are advised to avoid bringing valuable personal property (e.g. jewelry, large amounts of cash etc.) to the hospital as the hospital is not responsible for the safety of any personal belongings; however the hospital management has provided a safety locker in all patient rooms and a central safety locker is available.
  13. In case you do not comply with our hospital rules and regulations either medical, administrative, or financial, we have the right to ask you to Leave
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